Shipping Policy

Shipping Policy

Thank you for choosing Alto! We strive to provide you with a seamless shopping experience, including efficient and reliable shipping services. Please review the following information regarding our shipping policy:

We offer multiple shipping options to accommodate your preferences and needs:

Standard Shipping: This option typically delivers your order within 4-6 business days.

Express/Premium Shipping: For those seeking expedited delivery, we offer express or premium shipping services, ensuring your order arrives promptly. Please note that additional charges may apply for this option.

Tracking Information:

Orders with Free Shipping or the $1.49 Shipping Option:

Please be aware that orders utilizing our free shipping or the $1.49 shipping option will not include tracking numbers.

Tracking numbers will be provided exclusively for orders that select the express or premium shipping option. This allows you to monitor the progress of your shipment until it reaches its destination.

While we strive to ensure timely delivery of all orders, please understand that unexpected delays may occur due to factors beyond our control, such as inclement weather, carrier issues, or global events. We appreciate your patience and understanding in such situations.

Contact Us:

If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer service team at support@getalto.shop, we're here to assist you every step of the way!

Thank you for choosing Alto. We appreciate your business!

 

We kindly advise that exchanges are the sole option available; refunds are not permitted for any orders placed. 

Exchanges 

Upon approval of a return request, we will promptly notify you upon receipt and inspection of the returned item. Subsequently, should your exchange be approved, we will initiate the exchange process accordingly. Please note that exchanges will be processed within 10 business days. However, processing times may vary, and additional time may be required to finalize the exchange. Should more than 15 business days elapse after approval for an exchange, we encourage you to contact us at support@getalto.shop for further assistance.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.